Refund Policy

1. Subscription Services

Monthly Promotion and Featured Listing are recurring services. You may cancel a subscription before its next renewal through the relevant payment provider's billing controls. Refund requests made within 14 days of payment may be considered under the following circumstances:

• Service Downtime: If our service is down for more than 24 continuous hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly due to a system error or payment processing mistake
• Unauthorized Charges: If charges were made without your authorization (subject to verification)
• Service Not as Described: If the service fundamentally differs from what was advertised (determined on a case-by-case basis)

2. Listing and Promotion Services

Paid listings, promotions, and advertising may be eligible for a refund request within 14 days when:

• Service Not Delivered: The purchased listing, promotion, or advertising service was not delivered as described
• Technical Failures: A technical issue on our platform prevented the purchased service from being used
• Billing Errors: You were charged incorrectly because of a system or payment-processing error

3. One-Time Purchases

For one-time purchases or single transactions:

• You may request a refund within 14 days of purchase if the service was not delivered as promised or a billing error occurred
• Listings, promotions, advertising delivery, and related work that have already been successfully delivered are generally not eligible for refunds

1. How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Transaction ID or payment reference
• Date of purchase
• Detailed reason for the refund request
• Any supporting documentation (screenshots, error messages, etc.)

2. Refund Review Process

Our refund review process includes:

• Initial Review: We will acknowledge your request within 2 business days
• Investigation: Our team will investigate your case within 5-7 business days
• Decision: You will receive a decision within 10 business days of your initial request
• Processing: If approved, refunds are processed within 3-5 business days

3. Refund Methods

Refunds will be processed using the following methods:

• Original Payment Method: Approved refunds are normally returned through the payment provider and payment method used for the purchase. Provider processing times may vary.
• Account Credit: In some cases, we may offer account credit instead of a cash refund
• Alternative Methods: For certain situations, alternative refund methods may be discussed on a case-by-case basis

1. Emergency Situations

In case of emergency situations such as natural disasters, health emergencies, or other unforeseen circumstances, we may offer special refund considerations. Please contact us to discuss your specific situation.

2. Legal Requirements

In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws will take precedence over this policy. We comply with all applicable consumer protection laws.

3. Subscription Cancellations

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. Unless eligible under this refund policy, no refund will be provided for the remaining portion of the billing period.

1. Internal Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please provide additional information or documentation that supports your case.

2. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in the suspension of your account and additional fees.